Customer Service

Bank of Smithtown is dedicated to providing you with the service you need, when you need it. Please feel free to use any of the contact options below that best meet your needs.

General Customer Service
(available 9:00 a.m. - 5:00 p.m., Mon-Fri):
(631) 360-9300

Local Branch Contact Information: Click here

Secure Online Message: Click here to send us a secure message online.

CHATS - 24-Hour Telephone Banking: (631) 979-1851

Reorder Personal Checks: Click here

Reorder Business Checks: Click here

ReadyMoney/Debit Card Contacts:

Report a Lost/Stolen Card: 1-866-546-8273
General Card Support: (631) 360-9300

Credit Card Contacts:

Online Account Access: Click here
Report a Lost/Stolen Card: 1-800-444-6938
General Card Support: 1-888-295-5540

Online Banking:

Personal: Login or Register
Business: Login or Register
Support: (631) 360-9377 (available 9:00 a.m. - 5:00 p.m., Mon.- Fri.)